# Robylon

> Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. Operated by Zooid Tech Inc., San Francisco, California.
> Source: https://www.robylon.ai/

**Resolve 85% of support tickets without a human.** AI agents that take real action across email, chat, voice and WhatsApp. Live in 7 days.

## What is Robylon?

Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. Operated by Zooid Tech Inc., San Francisco, California.

It works standalone or alongside an existing helpdesk. The agents read the systems
an answer actually lives in and take the action, rather than describing it, and hand
to a person whatever they cannot finish.

## Wherever they start, it is the same agent

One knowledge base, one set of actions it can take, and one place all of it lands - whether the customer arrived by phone, by DM, or through a review nobody was watching.

## What can Robylon be used for?

Four of the workflows teams are running in production today. Support is where most of them start. It is rarely where they stop.

### AI agents for customer support

Robylon answers on email, chat, voice and WhatsApp, reads the systems the answer actually lives in, and takes the action rather than describing it. What it cannot finish, it hands to a person with the checking already done.

Example workflow: Paid, but still on the free plan (OTT streaming).

- **100%** Query coverage, with AI + humans
- **93%** Improvement in resolution time
- **90%** Average CSAT
- **43%** Fewer repeat inquiries

### AI agents that sell, not just answer

Robylon qualifies, recommends and closes inside the conversation the customer is already in. It reads your catalogue, stock and pricing, builds the cart and takes the payment, instead of handing a buyer to a form and hoping.

Example workflow: Looking for a bag, no idea which (Fashion retail).

- **40%** Growth in conversions (Healthify)
- **2x** Increase in customer engagement (Healthify)

### AI agents for operational follow-up

Reminders, collections, renewals, confirmations - the calls and messages that have to go out on time and be recorded when they do. Robylon runs them on a schedule, writes down what was agreed, and escalates only what a person has to decide.

Example workflow: Missed instalment (Lending and collections).

### AI agents for lead qualification

Every ad click lands in a conversation instead of a form. Robylon asks what a rep would ask, qualifies against your own rules, books the ones worth booking straight into a calendar, and tells the rest honestly that they are not a fit.

Example workflow: Saw the ad - do I qualify? (Health and fitness).

## What these workflows return

Numbers from named deployments, one per function - not a single average stretched across everything we run.

- **> 95%** Queries resolved automatically, Support & Service (Gaming company)
- **~25%** More collections recovered, Operations (Lending customer)

## Real results from real customers

### 40% higher conversions: Healthify's Success Story with Robylon

HealthifyMe makes day to day health management easy for its users. It offers personalized health guidance through their AI chatbot named Ria. It also provides personalized diet, workout suggestions as well as access to expert coach guidance.

- **40%** Growth in conversions
- **2x** Increase in customer engagement

## Drops into the stack you already run

Robylon connects to the helpdesks, CRMs, commerce and telephony tools your team already runs - and takes real actions inside them, rather than reading about them.

Full catalogue: https://www.robylon.ai/platform/integrations

## Who uses Robylon?

Trusted by 250+ companies, including Coastpay, HealthifyMe, Aditya Birla Fashion & Retail, Walllet.com, Wint Wealth, Leap, Fyers, Tradejini, CheQ, Grip Invest, Mudrex, Legacy Wills, Bewakoof.com, Tata MD, Soch, Plix, Topmate, SuprSend, HT Media Group, Boldfit.

## Where to read more

- [Platform overview](https://www.robylon.ai/platform/overview)
- [Integrations](https://www.robylon.ai/platform/integrations)
- [Documentation](https://www.robylon.ai/docs.md)
- [All articles](https://www.robylon.ai/blog.md)
- [Site index for language models](https://www.robylon.ai/llms.txt)