# Configure Team Notifications in Robylon

Choose which events notify your teammates, who receives each notification, whether it arrives in the dashboard, by email or both, and whether teammates can change that for themselves.

> Source: https://www.robylon.ai/docs/human-users/notifications
> Section: Team

Notifications tell teammates when something needs their attention, such as a conversation being assigned to them or a customer replying. You decide which events send a notification, who gets it, and how it is delivered.

Open it from **Settings → General → Notifications**.

## Which notifications are available?

The Notifications page lists every event Robylon can notify about, with its recipients, delivery channels, status and when it was last updated.

| Notification | Fires when |
| --- | --- |
| Conversation assigned | A conversation is assigned to a teammate. |
| Conversation added to queue | A conversation enters an assignment queue. |
| Customer reply | A customer replies on a conversation. |
| Email domain disconnection | An email address moves to Failing or Disconnected. |

You can filter the list by **Recipients**, **Channels** and **Status**.

## How do I turn on or change a notification?

Click the notification's name, turn on **Active**, set its conditions, recipients and delivery channels, and click **Save Changes**.

<Steps>
  <Step title="Open the notification">
    Go to **Settings → General → Notifications** and click the notification you want to change.
  </Step>
  <Step title="Turn it on">
    Switch on **Active**. When it is off, the notification never fires, and the other options are hidden.
  </Step>
  <Step title="Set conditions">
    Narrow down when it fires. For conversation notifications, choose the **Conversation Channels** and **Conversation Status** it applies to (by default, all channels and all statuses).
  </Step>
  <Step title="Choose recipients">
    Under **Recipients**, pick who gets it, by role (Supervisor, Admin or Super Admin). **Conversation assigned** and **Customer reply** go to the assigned agent by default.
  </Step>
  <Step title="Choose delivery channels">
    Under **Delivery Channels**, turn on **In-app**, **Email** or both. This is the default for everyone who receives the notification. Use the **Editable** column to decide whether each teammate can change it for themselves. See [who decides whether a teammate gets it](#can-teammates-turn-a-notification-off-for-themselves).
  </Step>
  <Step title="Save">
    Click **Save Changes**.
  </Step>
</Steps>

## Can teammates turn a notification off for themselves?

Only if you let them. For each delivery channel, In-app and Email, you set two things: whether it is on by default, and whether it is **Editable**.

| Default | Editable | What each recipient gets |
| --- | --- | --- |
| On | Off | Always receives it. They cannot turn it off. |
| On | On | Receives it unless they turn it off for themselves. |
| Off | On | Does not receive it unless they turn it on for themselves. |
| Off | Off | Nobody receives it on that channel. |

Teammates change the channels they are allowed to change in their own notification preferences, from their profile. Their choice only applies while the channel stays **Editable**. If you switch **Editable** off, everyone goes back to your default.

## How do email domain alerts work?

**Email domain disconnection** warns you when a connected email address stops working, so customer emails are not silently lost. By default it goes to Supervisors, Admins and Super Admins, in-app and by email.

* **Email Domains:** leave empty to watch every connected domain, or pick specific ones.
* **Repeat Reminder:** Robylon repeats the alert once every 24 hours until the address is fixed.
* **Maximum Reminders:** how many reminders to send per failure before stopping. A banner stays in the dashboard until the address is fixed.

When the address reconnects, Robylon sends one "resolved" notification. See [Email](https://www.robylon.ai/docs/channels/email) to reconnect an address.

## What do agents see when a conversation is assigned?

When a chat is assigned to you, a pop-up appears at the bottom left of the dashboard and a sound plays. A similar pop-up appears when a conversation is added to the assignment queue.