# Usage: Track AI Credits and Voice Minutes in Robylon

See how many AI credits and voice minutes your workspace uses, where they go by channel and AI model, and cap how much AI a single conversation can use.

> Source: https://www.robylon.ai/docs/account/usage
> Section: Usage and billing

The Usage page shows how much of your plan your workspace is using: **AI credits** for chat, email and other AI work, and **voice minutes** for calls. Check it to understand your bill, spot unusual spikes, and decide whether to set limits.

Open it from **Settings → Account → Usage**. The page has two tabs: **Overview** and **Usage Settings**.

## What are credits?

Credits are the unit Robylon uses to measure AI usage. Every time your AI agents handle a conversation, Robylon deducts credits. There are two kinds:

* **Base credits:** a flat charge for AI-handled conversations and replies, whatever the model.
* **Usage credits:** a charge for the AI work in each reply. Usage credits depend on the model used.

Voice calls are measured separately, in **minutes**.

## What does the Usage overview show?

Pick the period in the date picker in the top right corner. The **Overview** tab then shows two sections.

**Credits Usage** covers credit consumption across AI conversations and AI intelligence:

| Card | What it shows |
| --- | --- |
| **Daily Credits Usage** | **Credits Used** in the period, **Avg Credits / Day**, the **Top Category**, and a daily trend split into base credits and usage credits. Filter by channel with **All Channels**. |
| **Credit Distribution** | The share of credits spent on **Chat**, **Email**, **AI Intelligence**, **Live Agents** and **Others** |
| **Model Usage** | Total credits spent on AI models, how many models were used, the top model's share, and credits per model and provider |
| **Monthly Credits Usage** | Base and usage credits for each of the last six billing cycles |

**Voice Usage** covers voice minutes consumed:

| Card | What it shows |
| --- | --- |
| **Daily Voice Usage** | **Minutes Used** in the period, **Avg Minutes / Day** and a daily trend |
| **Monthly Voice Usage** | Minutes for each of the last six billing cycles |

Each section shows how it is billed. **Postpaid** means usage is billed after the fact. "No cap · billed per credit" or "Billed per minute" means there is no hard limit and every credit or minute used is billed.

<Frame>
  <img src="/assets/docs/app-usage-overview.webp" alt="Usage page, Overview tab, with the Credits Usage card, its summary figures and the daily trend chart" width="1124" height="828" />
</Frame>

## Where do my credits go?

Start with **Credit Distribution** to see which area uses the most, then **Model Usage** to see which models drive the cost.

* **Chat or Email is the top category:** this is normal for most workspaces. If it grows faster than your conversation volume, look for long conversations where the AI loops or repeats itself in [transcripts](https://www.robylon.ai/docs/improve/transcripts).
* **One large model has most of the share:** check whether every agent needs it. A smaller model is often enough for simple tasks such as triage. See [model comparison](https://www.robylon.ai/docs/model-comparison).
* **A sudden spike on one day:** compare it with the [Analytics dashboard](https://www.robylon.ai/docs/analytics) for the same day. A campaign, an outage on your side or a spam wave can all push usage up.

## How do I limit how much AI one conversation can use?

Set a **conversation limit** in the **Usage Settings** tab. It caps the AI in any single conversation, so one long or abusive conversation cannot use a large number of credits.

<Steps>
  <Step title="Open Usage Settings">
    Go to **Settings → Account → Usage** and open the **Usage Settings** tab. Under **Conversation Limits**, click **Add limit**.
  </Step>
  <Step title="Choose the channels">
    Under **Channels**, pick **Chat** (live chat and messaging, such as the chatbot and WhatsApp) or **Email / Tickets** (email and helpdesk tickets, such as Email and Zendesk). Each channel group can have one limit.
  </Step>
  <Step title="Choose the limit">
    Under **Limit per conversation**, pick **Number of AI turns** or **Total credits**, and enter the maximum. It applies to each conversation on its own.
  </Step>
  <Step title="Save">
    Click **Save**. The limit appears in the list with its channels, limit and status.
  </Step>
</Steps>

When a conversation reaches its limit, the AI stops replying in that conversation. By default the customer is told and the conversation is handed over to your team's default group. You can change what happens in [simple automations](https://www.robylon.ai/docs/simple-automations).

With no limits set, conversations can use unlimited AI.

## How do I get more credits or minutes?

See [Billing](https://www.robylon.ai/docs/account/billing).