# 9 Best Botpress Alternatives for AI Customer Support (2026) Nine alternatives to Botpress, from visual builders and developer frameworks to enterprise platforms and finished AI support products, compared on what each AI can do, channels, human handover and how each bills, with prices checked in October 2026. > Source: https://www.robylon.ai/blog/botpress-alternatives > Author: Dinesh Goel (https://www.robylon.ai/author/dinesh-goel) > Last updated: 2026-10-08 ## Key takeaways - Support team that wants a finished AI agent instead of a bot to build and maintain: Robylon, free to start with 300 credits a month and paid from $25 a month, standalone or inside the helpdesk you keep. - Visual builder for chat and phone agents wired to your own APIs: Voiceflow, which publishes no plan prices as of October 2026 and shows them only in the app. - Agent that must be self-hosted and written in code: Rasa, with a free Developer Edition for up to 1,000 conversations a month, since Botpress has sunset every self-hosted version. - Lowest usage cost on a cloud you already run: Google Dialogflow CX Flows at $0.007 a chat request, or Microsoft Copilot Studio at $200 a month for 25,000 credits, both with no human inbox. - Agent trained on your own content with Shopify actions: Chatbase, from $40 a month, with Stripe actions and a helpdesk inbox from the $150 Standard plan. - Enterprise contact center replacing an IVR: Kore.ai or Cognigy, both quote only; NICE has owned Cognigy since 8 September 2025. The strongest Botpress alternatives in October 2026 are Robylon for support teams that want a [finished AI support product](https://www.robylon.ai/platform/overview) instead of a bot to build; Voiceflow for visual design of chat and phone agents; Rasa for agents written in code and self-hosted; Google Dialogflow CX and Microsoft Copilot Studio for teams already on those clouds; Chatbase for an agent trained on your own content; Kore.ai and Cognigy for enterprise contact centers; and Fin for a finished agent billed per outcome. Botpress is a capable builder, with a visual studio, a natural language builder, a code kit and, since June 2026, its own helpdesk. Teams evaluating or running it look elsewhere when they must self-host, when a handed-over conversation costs the same as a resolved one, when voice is needed below Enterprise, or when support would rather run a finished product than maintain a bot. Every tool below is judged on three things: whether its AI takes the action a ticket needs, whether every channel runs from one setup, and whether it fits the stack you already run. ## Botpress alternatives at a glance | Tool | Best for | What the AI does | Billing unit | Free plan | Paid from | G2 | |---|---|---|---|---|---|---| | Botpress (baseline) | Teams building their own AI agent visually or in code | Agents you build answer and call tools and APIs | Per workspace by conversations, plus AI at cost | Yes, 100 conversations, no top-ups | [$150 a month (Plus, annual)](https://botpress.com/pricing) | [4.5 (514)](https://www.g2.com/products/botpress/reviews) | | Robylon | Support teams wanting a finished AI agent, not a build | Answers and acts in your systems | Per AI credit; seats optional | Free forever, 300 credits a month (about 40 chats) | [$25 a month (Pro, 500 credits)](https://www.robylon.ai/pricing) | [5.0 (42)](https://www.g2.com/products/robylon-ai-robylon-ai/reviews) | | Voiceflow | Product and CX teams designing chat and phone agents | Answers and acts through native, API and MCP tools | Plan fee plus credits per message and token | Yes, one-time credit grant | [Not published; shown in the app](https://www.voiceflow.com/pricing) | [4.5 (115)](https://www.g2.com/products/voiceflow/reviews) | | Rasa | Engineering teams self-hosting agents in code | Runs your flows and the custom actions you code | Enterprise licence, quote only | Developer Edition, 1,000 conversations a month | [Custom quote (Enterprise)](https://rasa.com/pricing) | [4.0 (11)](https://www.g2.com/products/rasa/reviews) | | Google Dialogflow CX (Conversational Agents) | Developers on Google Cloud building chat and voice agents | Flows follow intents; Playbooks call tools | Per request, or per second of audio | No; $600 trial credit for Flows | [$0.007 a chat request (Flows)](https://cloud.google.com/products/conversational-agents/pricing) | [4.4 (150)](https://www.g2.com/products/google-cloud-dialogflow/reviews) | | Microsoft Copilot Studio | Organizations on Microsoft 365 and Dynamics 365 | Answers and acts through 1,500+ connectors | Per Copilot Credit, pooled per tenant | No; trial for building, not publishing | [$200 a month for 25,000 credits](https://www.microsoft.com/en-us/copilot/pricing/copilot-studio) | [4.4 (155)](https://www.g2.com/products/microsoft-microsoft-copilot-studio/reviews) | | Chatbase | Teams wanting an agent trained on their own content | Answers and acts through Shopify, Stripe and custom actions | Per plan, with message credits per AI reply | Yes, 50 credits a month, no actions | [$40 a month (Hobby, monthly)](https://www.chatbase.co/pricing) | [4.8 (46)](https://www.g2.com/products/chatbase-chatbase/reviews) | | Kore.ai | Regulated enterprises replacing IVRs and bots | Answers and acts through prebuilt and MCP tools | Per 15-minute AI session; contact center seats | Free tier for approved email domains only | [Custom quote](https://docs.kore.ai/ai-for-service/manage-assistant/plan-and-usage/billing-and-payments) | [4.6 (505)](https://www.g2.com/products/kore-ai/reviews) | | Cognigy | Enterprise contact centers on NiCE or Genesys | Answers and acts through Tools and fixed flows | Per conversation (up to 50 inputs in 24 hours) | None published | [Custom quote](https://docs.cognigy.com/ai/administer/billing) | [4.6 (13)](https://www.g2.com/products/cognigy-ai/reviews) | | Fin | Teams wanting a finished agent billed per outcome | Answers and acts through Procedures | Per outcome, plus seats on Intercom | No; 14-day trial | [$0.99 per outcome](https://www.intercom.com/pricing) | [4.5 (3,918)](https://www.g2.com/products/fin/reviews) | Prices checked October 2026 on each vendor's pricing page. G2 ratings read October 2026, with the review count in brackets. Robylon publishes this page and ranks itself first; every tool on the list, Robylon included, gets the same "Where it falls short" line. ## What Botpress does Botpress is a platform for building AI agents in a visual builder (Botpress Studio), a natural language builder (Botpress Viber) or code (the ADK), on every plan including Free. Its Autonomous Node lets a language model decide what to say and which tools to call, search knowledge bases and run workflows, with the model chosen per node. Agents act through 88 Hub integrations and custom code. Since 5 June 2026, Botpress Desk gives a human team its own helpdesk. Botpress bills per workspace by conversations rather than seats: Plus includes 250 a month and 3 seats, Team 1,500 with no seat limit, with AI usage included up to $0.10 a conversation. ## Why teams look beyond Botpress ### Self-hosting has been sunset Botpress runs on Botpress Cloud only. Version 12 and every self-hosted version [have been sunset](https://botpress.com/docs/studio/guides/advanced/v12.md): no download, purchase or new deployment, though existing v12 subscribers stay supported. Custom data residency is an Enterprise feature. A team that must keep the agent on its own servers needs another tool. ### Handovers billed like resolutions Botpress counts a conversation the AI hands to a person exactly as it counts one the AI resolves. Beyond the allowance, packs of 100 conversations cost $65 on Plus or $50 on Team, added automatically at 95% of the quota with no way to turn that off, according to [Botpress's pricing page](https://botpress.com/pricing). ### AI spend beyond the allowance Plans include AI usage up to $0.10 a conversation ($25 a month on Plus, $150 on Team). Spend above that is billed at cost in $10 credit grants bought automatically, as [Botpress's workspace docs](https://botpress.com/docs/studio/get-started/configure-your-workspace.md) describe, so the bill moves with model choice and agent design. ### Human handoff starts on Plus New workspaces hand conversations to Botpress Desk, which [Botpress's handoff docs](https://botpress.com/docs/studio/get-started/manage-your-agent/human-handoff.md) put on Plus or higher. Plus is capped at 3 seats, shared by builders and support agents, so a larger team moves to Team at $750 a month billed annually. ### Voice sold on Enterprise only The pricing page's comparison table shows the voice channel on Enterprise only, sold through sales. A business whose customers phone either buys Enterprise or runs calls in a second tool. ### Actions are yours to build Botpress says its agents issue refunds and check account status, but those are workflows each customer builds: there is no built-in refund action for a named commerce platform, and the Shopify integration is partner-built. The team that builds the agent also maintains it as policies, systems and models change. ## Four kinds of Botpress alternatives Four kinds of product get called Botpress alternatives, and the first question is whether you want to build an agent or buy one. - **Developer frameworks and cloud builders**: Rasa, Google Dialogflow CX and Microsoft Copilot Studio. Your developers design the agent and wire it to your systems, so the AI acts wherever you connect it. None of the three has a human inbox. - **Visual and no-code builders**: Voiceflow and Chatbase, as Botpress is. A canvas or a training page replaces most code, and both agents act through native tools and your APIs. Chatbase adds a helpdesk inbox from its Standard plan; Voiceflow hands chats to another product. - **Enterprise conversational AI platforms**: Kore.ai and Cognigy. Voice and chat agents for large contact centers, sold through sales, that act in systems of record and sit in front of NiCE CXone, Genesys Cloud, Salesforce or their own contact center product. - **Finished support products**: Robylon and Fin. The agent, knowledge base and human inbox come ready, and both take actions in other systems. Both also run inside helpdesks the team already uses. Developers who want to own the dialogue logic fit the first two kinds; a support team that wants tickets resolved without a software project fits the last. The gap between a scripted bot and an agent that acts is set out in [chatbots versus AI agents](https://www.robylon.ai/blog/chatbots-vs-ai-agents). ## How we compared the tools We read each vendor's pricing page, docs and changelog, and its security or trust page, on 7 and 8 October 2026, and each tool's G2 page the same days. Where prices differ by region, the table uses the US dollar price. We did not run hands-on tests for this page. We compared them on what the AI agent can resolve, channels covered, where each runs, billing model, setup effort, and how each works for support agents and team leads. ## The 9 best Botpress alternatives ### 1. Robylon **Best for:** support teams that want an AI agent to resolve tickets by acting in their systems, across chat, email, voice and WhatsApp, without building and maintaining a bot. **What it is for:** Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. It works standalone or alongside an existing helpdesk. It takes the action a ticket needs: agents read the systems the answer lives in, act through tools built from your APIs and connected apps, and hand anything they cannot finish to a person with the checking already done. Every channel runs from one setup. And it fits the stack you already run, inside the helpdesk your team uses or standalone with its own inbox. Robylon [resolves over 95% of queries automatically](https://www.robylon.ai/customer-stories/robylons-ai-agent-resolves-knowledge-base-queries-for-a-gaming-company) for a gaming company. **What the AI does:** - A [triage agent](https://www.robylon.ai/docs/ai-agents/triage-agent) routes each conversation to the sub-agent for that topic, so refunds and account changes each follow their own instructions without a flow drawn for every path. - Agents call [tools built from your APIs](https://www.robylon.ai/docs/data-and-integrations/api-tools-functions) and from [32 pre-built integrations](https://www.robylon.ai/platform/integrations), among them Shopify, HubSpot, Salesforce and Google Sheets. Custom API integrations are on the Business plan. - The knowledge base answers from your sources, and the [KB gap report](https://www.robylon.ai/docs/improve/kb-gap) shows the questions it could not answer (Pro plan and above). - Anything the agent cannot finish goes to a person with the conversation, intent and checks attached. - [Evaluations](https://www.robylon.ai/docs/improve/evaluations) and [bulk knowledge base testing](https://www.robylon.ai/docs/knowledgebase/bulk-testing) score answers before and after a change, and [version history](https://www.robylon.ai/docs/ai-agents/version-history) restores an earlier agent. - Teams choose the AI model per agent from the [models Robylon supports](https://www.robylon.ai/docs/model-comparison), and a failed model call retries on a backup model. **Channels:** email, website and in-app chat, [voice](https://www.robylon.ai/platform/voice), [WhatsApp](https://www.robylon.ai/platform/whatsapp), Instagram, Facebook, SMS through Twilio, YouTube comments, and reviews on Google Play, the App Store and Google My Business, all listed on the [channels page](https://www.robylon.ai/docs/channels-connectors/channels), in over 40 languages. Robylon runs standalone with its own inbox and optional human seats, or inside Freshdesk, Zendesk, Zoho Desk, Salesforce, Vtiger and Gorgias tickets and inside Intercom, Freshchat, SalesIQ and Zendesk messaging chat; inside Gorgias it covers email and chat. WhatsApp and email start on the Pro plan; voice phone calls and the Freshdesk, Zendesk, Zoho Desk, Intercom, Freshchat and Gorgias integrations start on Business. The human team works in a [unified inbox](https://www.robylon.ai/docs/inbox/unified-inbox) with tickets and SLAs. **Pricing:** by AI credits rather than conversations or outcomes ([see pricing](https://www.robylon.ai/pricing)). The Starter plan is free with 300 credits a month (about 40 conversations), paid plans start at $25 a month for 500 credits, Business starts at $180 a month, and yearly billing takes 10% off. Seats for a human team are optional, at $19 (Basic), $49 (Advanced) or $89 (Expert) per seat a month. G2 rating: [5.0 from 42 reviews (G2, October 2026)](https://www.g2.com/products/robylon-ai-robylon-ai/reviews). **Where it falls short:** on the worked example below, Google Dialogflow CX Flows (about $105.00 a month), Microsoft Copilot Studio ($240.00) and Chatbase Standard ($350.04) cost less than Robylon ($682.00) at 3,000 conversations a month, before the build effort each needs; Dialogflow and Copilot Studio include no human inbox. Voice phone calls start on the Business plan at $180 a month, and Robylon publishes no per-minute voice price. Credits per conversation vary with the AI model chosen, so the bill is harder to forecast than a fixed allowance. **Where Botpress does better:** - **Builder control:** a visual studio, a natural language builder and a code kit, with the language model chosen per node from six providers. Teams that want to write their own dialogue logic get more control there, or in Rasa. - **Messaging channels:** Telegram, Discord, LINE, Viber, WeChat and Google Chat are native Botpress channels. None is on Robylon's channel list. - **Seats:** Botpress Team has no seat limit, at $750 a month billed annually. Robylon seats cost $19 to $89 each. - **Integration catalogue:** 88 integrations on the Botpress Hub against Robylon's 32 pre-built. - **Review volume:** 514 G2 reviews for Botpress against Robylon's 42. **Pick it if:** your support team wants an agent that cancels orders, updates accounts or books callbacks across chat, email, voice and WhatsApp without staffing a bot project. Choose Botpress if your builders want to design the agent themselves or you need its messaging channels; choose Voiceflow for visual building or Rasa for self-hosted code. ### 2. Voiceflow: best for visual agent design **Best for:** product, CX and engineering teams that design and run their own chat and phone agents, and agencies building agents for clients. Voiceflow is a build and runtime platform. Agents route between agentic playbooks, where the language model calls tools, and deterministic workflows for steps that must happen in a fixed order, and answer from a knowledge base of files, URLs and tables. Environments, launched on 5 May 2026, run parallel versions with traffic splits and rollback. Native tools act in Zendesk (tickets), Salesforce (leads, contacts and cases), HubSpot, Shopify (get, update and cancel orders), Airtable, Google Sheets, Gmail, Make and Twilio, alongside any REST API, custom JavaScript functions and MCP tools. The guide to [building a chatbot without code](https://www.robylon.ai/blog/build-ai-chatbot-no-code-2026) covers the steps a visual builder takes you through. **What the AI does:** answers and acts through native, API, function and MCP tools; the live agent handoff step, on every plan since 24 September 2026, passes chats to Genesys, Ujet, Kustomer, Dixa or Zendesk messaging. **Channels:** web chat widget with text and voice input; inbound and outbound phone on Voiceflow-provisioned US or Canadian numbers, or numbers from Twilio, Vonage or Telnyx; SMS in beta on Twilio numbers; and the Conversations API for any custom channel. Voiceflow's docs list no WhatsApp or inbound email channel as of October 2026. **Pricing:** a monthly plan fee per organization, editor seat add-ons, and usage credits charged per user message ($0.005 on self-serve plans), per phone minute ($0.05) and per 1,000 language model tokens by model, according to the [credits pricing table](https://www.voiceflow.com/docs/documentation/account-management/billing/credits-pricing-table). The Free plan has a one-time credit grant that does not renew, and plan prices are shown only inside the app ([Voiceflow pricing](https://www.voiceflow.com/pricing)). G2: [4.5 from 115 reviews (G2, October 2026)](https://www.g2.com/products/voiceflow/reviews). **Where it falls short:** Voiceflow publishes no plan prices, so the monthly cost cannot be compared before sign-up. There is no human inbox, so escalations need a contact center or helpdesk you already run, and Voiceflow says the Free plan is not suitable for production. **Pick it if:** your team wants to design chat and phone agents on a visual canvas, wire them to its own APIs, and hand conversations to the contact center it already runs. ### 3. Rasa: best for self-hosted code **Best for:** enterprise engineering teams that build voice and chat agents in code and must run them on their own infrastructure. Rasa's CALM approach has a language model turn each user message into commands, while deterministic, versioned flows carry out the business logic, so the model does not improvise the next step. Agents act through custom actions on the Rasa SDK action server, MCP servers and other agents over A2A, on hosted models or self-hosted fine-tuned ones. Rasa Open Source is now legacy: the [Rasa maintenance policy](https://rasa.com/rasa-product-release-and-maintenance-policy) ends at version 3.6, released on 3 July 2023, and current development ships as licensed Rasa Pro. **What the AI does:** runs your flows and the actions you code; nothing is pre-integrated with a helpdesk or commerce platform, and human handoff is logic you write. **Channels:** your own website through REST and WebSocket, Facebook Messenger, Slack, Telegram, Microsoft Bot Framework, Webex, RocketChat, Mattermost and Google Chat; voice through Twilio, Jambonz, SignalWire, Vonage and Genesys Cloud; WhatsApp and SMS through your own Twilio account. Rasa's docs list no email channel. **Pricing:** the Developer Edition is free for one use case per organization, up to 1,000 external or 100 internal conversations a month, with telemetry on and community support only. Enterprise licences are quote only ([Rasa pricing](https://rasa.com/pricing)). G2: [4.0 from 11 reviews (G2, October 2026)](https://www.g2.com/products/rasa/reviews). **Where it falls short:** Rasa ships no inbox, helpdesk or hosted widget, so your team builds the handover and the place humans reply. Its security page states controls aligned with ISO 27002 and no certification. **Pick it if:** the agent must run on your own servers, under code you control, and you have engineers to build and maintain it. ### 4. Google Dialogflow CX (Conversational Agents): best for Google Cloud **Best for:** developers and contact center teams on Google Cloud building chat and voice agents. Google sells two generations side by side: Conversational Agents, with Flows (the deterministic Dialogflow CX edition) and Playbooks (the generative edition), and CX Agent Studio, generally available since 4 February 2026, which Google calls the evolution of Dialogflow CX. **What the AI does:** Flows follow intents and call webhooks; Playbooks and CX Agent Studio call OpenAPI tools and Integration Connectors to Salesforce, ServiceNow and Jira. A live agent handoff is only a signal: your own system performs the transfer. **Channels:** web chat widget, phone through Dialogflow CX Phone Gateway and Google Telephony Platform numbers, WhatsApp and Instagram on CX Agent Studio (since 24 September 2026), Messenger from Meta, LINE, Slack, Google Chat and the API. Neither edition has a native email channel. **Pricing:** Flows cost $0.007 a chat request and $0.001 a second of voice audio; Playbooks cost $0.012 and $0.002; CX Agent Studio costs $0.50 a session. New users get $600 of Flows credit and $1,000 of Playbooks credit for 12 months ([Conversational Agents pricing](https://cloud.google.com/products/conversational-agents/pricing)). G2: [4.4 from 150 reviews (G2, October 2026)](https://www.g2.com/products/google-cloud-dialogflow/reviews). **Where it falls short:** there is no inbox and no helpdesk, so human handover goes to Google Cloud CCaaS or a contact center you connect. Two live price models make the right edition hard to pick before talking to Google. **Pick it if:** you run on Google Cloud, have developers to build the agent, and need HIPAA or FedRAMP High coverage for Dialogflow CX. ### 5. Microsoft Copilot Studio: best for Microsoft stacks **Best for:** organizations on Microsoft 365, Power Platform and Dynamics 365 that want a low-code builder their IT team governs. Copilot Studio, formerly Power Virtual Agents, answers from websites, documents, SharePoint and Dataverse, and acts through 1,500+ prebuilt Power Platform connectors, custom connectors and MCP servers. Autonomous agents run from event triggers without a user message. **What the AI does:** answers and acts on every paid option; customer-facing agents need a standalone Copilot Studio purchase, because Microsoft 365 Copilot cannot publish agents to external channels. **Channels:** website web chat, mobile and custom apps through Direct Line, Microsoft Teams, SharePoint, WhatsApp, Facebook Messenger and voice through Azure Communication Services numbers; nine more channels through Azure Bot Service, email among them. **Pricing:** Copilot Credits pooled per tenant: a classic answer uses 1 credit, a generative answer 2 and an agent action 5, according to [Microsoft's billing rates](https://learn.microsoft.com/en-us/microsoft-copilot-studio/requirements-messages-management). A capacity pack costs $200 a month for 25,000 credits, and pay-as-you-go costs $0.01 a credit ([Copilot Studio pricing](https://www.microsoft.com/en-us/copilot/pricing/copilot-studio)). G2: [4.4 from 155 reviews (G2, October 2026)](https://www.g2.com/products/microsoft-microsoft-copilot-studio/reviews). **Where it falls short:** there is no inbox of its own; handover to Dynamics 365 Customer Service needs the Chat Add-in licence, or goes to ServiceNow, Salesforce, LivePerson or Genesys. Credits per conversation depend on the agent's design, and pack credits do not roll over. **Pick it if:** your organization runs on Microsoft 365 and Dynamics 365 and wants agents governed with the rest of Power Platform. ### 6. Chatbase: best for content-trained agents **Best for:** businesses that want an AI agent trained on their own files and website, live on the website and messaging apps with little setup. Chatbase trains an agent on files, websites, text, Q&A and Notion pages. From Hobby it takes Shopify actions (order status, returns, refunds and exchanges) and custom actions that call your API; from Standard it changes and cancels Stripe subscriptions after identity verification. The [Chatbase alternatives guide](https://www.robylon.ai/blog/chatbase-alternatives) compares the tools teams weigh against it. **What the AI does:** answers and acts, with 5 actions per agent on Hobby, 8 on Standard and 12 on Pro, and none on Free. **Channels:** website chat bubble and help page, iOS and Android SDKs, email on your own domain, WhatsApp, Facebook Messenger, Instagram and Slack; phone through your own Twilio number or SIP trunk from Standard; inside Zendesk tickets and Zendesk Messaging from Standard. **Pricing:** Free gives 50 message credits a month; Hobby costs $40 a month ($32 billed yearly) for 700 credits, Standard $150 ($120) for 4,000 with the Helpdesk, and Pro $500 ($400) for 15,000. Each AI reply uses 1 to 6 credits by model, and extra credits cost $40 per 1,000 ([Chatbase pricing](https://www.chatbase.co/pricing)). G2: [4.8 from 46 reviews (G2, October 2026)](https://www.g2.com/products/chatbase-chatbase/reviews). **Where it falls short:** every plan includes 1 AI agent, with more at $25 an agent a month, and members are capped at 1, 2, 3 and 5 from Free to Pro. When credits run out the agent stops answering until the 1st of the month, unless auto recharge is on. **Pick it if:** you want a content-trained agent with Shopify actions, and a small team working escalations in its Helpdesk. ### 7. Kore.ai: best for regulated enterprises **Best for:** large regulated enterprises replacing IVRs and rule-based bots with voice and digital AI agents, often alongside a full contact center. Kore.ai's Agent Platform, relaunched as the Artemis edition on 21 May 2026, mixes language model reasoning with deterministic flows, with policies enforced outside the model. Agents update accounts, schedule appointments and set up autopay through prebuilt integrations with Salesforce, Microsoft Dynamics 365, HubSpot, Shopify, Stripe, ServiceNow and Zendesk, plus HTTP, code and MCP tools. The [Sierra alternatives guide](https://www.robylon.ai/blog/sierra-alternatives) compares Kore.ai with other enterprise agent platforms. **What the AI does:** answers and acts in customer systems with audit trails, in more than 100 languages; Agent AI coaches human reps. **Channels:** voice through Kore.ai Voice Gateway and your own SIP, VXML IVR, web and mobile chat, email, WhatsApp Business, Facebook Messenger, Instagram, LINE, Telegram, Slack and Microsoft Teams; SMS through Twilio. **Pricing:** AI agents on AI for Service are billed per 15-minute session, and Contact Center AI and Agent AI per seat, with no published rates ([Kore.ai billing docs](https://docs.kore.ai/ai-for-service/manage-assistant/plan-and-usage/billing-and-payments)). G2: [4.6 from 505 reviews (G2, October 2026)](https://www.g2.com/products/kore-ai/reviews). **Where it falls short:** kore.ai has no pricing page and no self-serve sign-up; the Agent Platform free tier is open only to approved email domains, and buying runs through demos and RFPs. **Pick it if:** you are a regulated enterprise that needs FedRAMP Moderate, PCI DSS and self-hosted deployment, plus a contact center from the same vendor. ### 8. Cognigy: best for enterprise contact centers **Best for:** large enterprise contact centers running chat and voice AI agents at scale in front of NiCE CXone, Genesys Cloud or Salesforce. Cognigy gives AI agents Jobs, each with Tools that call APIs, retrieve data, start workflows and hand over to humans, using 110+ prebuilt tools and integrations and MCP. Language model agents and rule-based flows can be mixed in one conversation. NICE completed its acquisition on 8 September 2025 and sells Cognigy standalone and inside NiCE CXone. **What the AI does:** answers and acts through Tools and fixed flows; Knowledge AI, which answers from documents, is licensed separately. **Channels:** Cognigy Webchat, voice over SIP through Cognigy Voice Gateway, WhatsApp, Facebook Messenger, LINE, Microsoft Teams and Slack; SMS through Twilio. Cognigy's docs list no email channel. **Pricing:** per billable conversation, up to 50 user inputs in 24 hours, with Voice Gateway billed by concurrent lines; no rates are published ([Cognigy billing docs](https://docs.cognigy.com/ai/administer/billing)). G2: [4.6 from 13 reviews (G2, October 2026)](https://www.g2.com/products/cognigy-ai/reviews). **Where it falls short:** quote only, with no published price or trial terms; its own agent workspace, Cognigy Live Agent, is in maintenance mode, and on-premises installations are closed to new customers. **Pick it if:** you run a large contact center on NiCE CXone or Genesys Cloud and want AI agents in front of it. ### 9. Fin: best for per-outcome billing **Best for:** support teams that want a finished AI agent billed per outcome, on Intercom or another helpdesk they keep. Fin AI Agent answers from your knowledge sources and acts through Procedures: plain-language instructions that call REST APIs and MCP connectors, with templates for Shopify and Stripe. Salesforce completed its acquisition of Fin, formerly Intercom, on 10 September 2026. The [Fin alternatives guide](https://www.robylon.ai/blog/intercom-fin-alternatives) covers the tools teams compare it with. **What the AI does:** answers and acts through Procedures in more than 45 languages; nothing is billed when the customer asks for a person or Fin cannot answer. **Channels:** Messenger chat on web, iOS and Android, email, WhatsApp, SMS, Facebook Messenger, Instagram, Slack and Discord; Fin Voice for select customers through sales. Fin also runs inside Salesforce, HubSpot, Freshdesk and Freshchat. **Pricing:** Fin costs $0.99 per outcome. Intercom seats cost $85 a month billed annually or $99 monthly (Advanced), and $132 or $139 (Expert) ([Intercom pricing](https://www.intercom.com/pricing)). On another helpdesk, Fin costs $0.99 per outcome with a 50-outcome monthly minimum ([Fin pricing](https://fin.ai/pricing)). G2: [4.5 from 3,918 reviews (G2, October 2026)](https://www.g2.com/products/fin/reviews). **Where it falls short:** there is no free plan and no model choice, since Fin runs on its own Apex models; every human teammate on Intercom needs a seat, and Fin Voice has no published price. **Pick it if:** you want a finished agent priced per resolved conversation, in Intercom or another helpdesk Fin supports. ## Alternatives by situation | Situation | Tool or tools | |---|---| | AI that acts across chat, email, voice and WhatsApp, with no bot to build | Robylon | | Visual canvas for designing chat and phone agents | Voiceflow | | Agent must be self-hosted, or open source at its roots | Rasa (Developer Edition free) | | Lowest usage cost per conversation on published prices | Google Dialogflow CX (Flows) | | Organization standardized on Microsoft 365 and Dynamics 365 | Microsoft Copilot Studio | | Agent trained on your website and files, live with little setup | Chatbase | | Shopify actions in a $40 a month plan | Chatbase (Hobby) | | Regulated enterprise replacing an IVR | Kore.ai | | Contact center on NiCE CXone or Genesys Cloud | Cognigy, Kore.ai | | Price per resolved conversation, nothing billed on handover | Fin ($0.99 per outcome) | | Human inbox included with the AI agent | Robylon, Chatbase (from Standard), Fin on Intercom | | AI agent inside a helpdesk the team keeps | Robylon, Fin | | Messaging on Telegram, Discord or WeChat | Botpress (stay) | ## What to decide before switching ### Actions versus answers Count what share of your conversations ask the AI to change something: cancel an order, update an address, issue a refund. Every tool on this list can act, but who builds the action differs. With Rasa, Dialogflow CX, Copilot Studio and Botpress, your developers build and maintain each action. Voiceflow and Chatbase ship native tools for Shopify, Zendesk, Salesforce or Stripe. Robylon and Fin connect to your systems and APIs as tools inside a finished support product. ### Channels your customers use List every channel customers use today, including phone. Voiceflow, Rasa, Dialogflow CX, Copilot Studio, Kore.ai and Cognigy all handle voice, but Rasa, Dialogflow CX and Cognigy document no email channel, and Voiceflow documents neither WhatsApp nor inbound email. Chatbase covers email and WhatsApp, and phone from Standard. Robylon covers email, chat, WhatsApp and voice phone calls from one setup, with voice from the Business plan. ### Where your team works Decide where people will reply when the agent hands over. Voiceflow, Rasa, Dialogflow CX, Copilot Studio and Cognigy hand conversations to a contact center or helpdesk you already run. Chatbase has a Helpdesk from Standard, Fin runs on Intercom or inside other helpdesks, and Robylon gives an inbox with tickets, [SLAs](https://www.robylon.ai/docs/inbox/slas) and [queues](https://www.robylon.ai/docs/human-users/queues), or runs inside Freshdesk, Zendesk, Zoho Desk, Salesforce, Vtiger, Gorgias, Intercom, Freshchat, SalesIQ or Zendesk messaging. Count who maintains the agent after launch too. ### Pricing at your volume The billing units differ, so compare at one volume. On published prices for 3,000 chat and email conversations a month, 60% resolved by the AI (1,800 resolutions), 3 human agents and monthly billing: | Tool | Option | AI cost a month | Seats a month | Total a month | AI cost per resolution | |---|---|---|---|---|---| | Google Dialogflow CX | Conversational Agents, Flows, chat requests | $105.00 | Not counted | $105.00 | $0.06 | | Google Dialogflow CX | Conversational Agents, Playbooks, chat requests | $180.00 | Not counted | $180.00 | $0.10 | | Microsoft Copilot Studio | Copilot Studio pay-as-you-go | $240.00 | Not counted | $240.00 | $0.13 | | Chatbase | Chatbase Standard | $350.04 | Not counted | $350.04 | $0.19 | | Robylon | Business, 10,000 credits, Basic seats | $625.00 | $57.00 | $682.00 | $0.35 | | Google Dialogflow CX | CX Agent Studio, chat sessions | $1,500.00 | Not counted | $1,500.00 | $0.83 | | Botpress | Team plan | $1,689.00 | Not counted | $1,689.00 | $0.94 | | Fin | Fin on another helpdesk | $1,782.00 | Not counted | $1,782.00 | $0.99 | | Botpress | Plus plan | $1,976.50 | Not counted | $1,976.50 | $1.10 | | Fin | Fin on Intercom, Advanced seats | $1,782.00 | $297.00 | $2,079.00 | $0.99 | Robylon's figure is 3,000 conversations at about 7.5 credits each: the Business 10,000-credit tier at $300 plus 13 extra 1,000-credit bundles at $25, and 3 Basic seats at $19. Botpress's figures assume AI usage stays within the included $0.10 a conversation; Plus packs come in whole blocks of 100, so 2,750 extra conversations mean 28 packs ($1,820), $32.50 more than shown. Dialogflow CX assumes 5 requests a conversation, following Google's own 5-turn example at 1 request a turn. Copilot Studio assumes 8 credits a conversation, from Microsoft's support agent example of 4 classic and 2 generative answers; each agent action under generative orchestration adds 5 credits. Chatbase assumes 3 AI replies a conversation on its 1-credit Auto model, with no actions. None of these figures counts build effort, and Dialogflow CX and Copilot Studio include no human inbox. Voiceflow publishes no plan prices, and Rasa, Kore.ai and Cognigy are quote only, so none of the four is priced here. ## When to stay on Botpress - Your builders want to design and maintain the agent's logic themselves, visually or in code. - Your customers message you on Telegram, Discord, LINE, Viber, WeChat or Google Chat, which are native Botpress channels. - A large human team fits Botpress Team, which has no seat limit, at $750 a month billed annually. - You want language model usage passed through at cost with no markup. - If price is the deciding test at 3,000 conversations a month, Dialogflow CX Flows (about $105.00), Copilot Studio ($240.00) and Chatbase Standard ($350.04) cost less than Robylon ($682.00), before the build effort each needs. - Your agents run in production on Botpress, and rebuilding the workflows elsewhere would take months. What usually drives a switch is ownership: the team must self-host, needs voice below Enterprise, or no longer wants to maintain the bot support depends on. If none applies, staying is reasonable. ## Moving off Botpress 1. Baseline today's conversations a month, resolution rate, handover rate, CSAT and total monthly cost, AI spend included. 2. Export the files, website sources and tables your Knowledge Bases answer from, plus the instructions and workflows that encode policy. 3. List every Hub integration and custom action the agent calls, and every system the new agent must act in. 4. Rebuild the top intents first and test them in bulk against real past conversations before going live. 5. [Install the new chat widget](https://www.robylon.ai/docs/chatbot/installation) on a subset of pages, or move one channel, while Botpress handles the rest. 6. Move human handover from Botpress Desk to the new inbox or helpdesk, and repoint any webhooks. 7. Compare resolution rate, CSAT and cost per resolution with the baseline, then move the rest. 8. Keep the Botpress workspace on its current plan for 30 days in case you need to roll back. ## Choosing a Botpress alternative Botpress is a strong choice for teams that want to build: three ways to design an agent, 13 native channels, no seat limit on Team, and language model usage at cost. For builders who enjoy owning the agent, it remains a sensible home. Move when self-hosting, voice below Enterprise or the work of maintaining a bot starts to cost more than it saves. Voiceflow is the visual builder to move to, Rasa the self-hosted framework, Dialogflow CX and Copilot Studio the cloud-native builders, Chatbase the content-trained agent with Shopify actions, and Kore.ai and Cognigy the enterprise contact center platforms. Robylon suits support teams that want the agent to take the action a ticket needs, run every channel from one setup and fit the stack they already run, and its Starter plan is free to try. ## Sources we checked 1. [Botpress pricing](https://botpress.com/pricing), read 2026-10-08 2. [Botpress v12 and self-hosted versions, Botpress docs](https://botpress.com/docs/studio/guides/advanced/v12.md), read 2026-10-08 3. [Human handoff, Botpress docs](https://botpress.com/docs/studio/get-started/manage-your-agent/human-handoff.md), read 2026-10-08 4. [Configure your workspace (AI spend and quotas), Botpress docs](https://botpress.com/docs/studio/get-started/configure-your-workspace.md), read 2026-10-08 5. [Voiceflow pricing](https://www.voiceflow.com/pricing), read 2026-10-08 6. [Credits pricing table, Voiceflow docs](https://www.voiceflow.com/docs/documentation/account-management/billing/credits-pricing-table), read 2026-10-08 7. [Rasa pricing](https://rasa.com/pricing), read 2026-10-08 8. [Rasa product release and maintenance policy](https://rasa.com/rasa-product-release-and-maintenance-policy), read 2026-10-08 9. [Conversational Agents (Dialogflow CX) pricing, Google Cloud](https://cloud.google.com/products/conversational-agents/pricing), read 2026-10-08 10. [Microsoft Copilot Studio pricing](https://www.microsoft.com/en-us/copilot/pricing/copilot-studio), read 2026-10-08 11. [Copilot Studio billing rates and management, Microsoft Learn](https://learn.microsoft.com/en-us/microsoft-copilot-studio/requirements-messages-management), read 2026-10-08 12. [Chatbase pricing](https://www.chatbase.co/pricing), read 2026-10-08 13. [Billing and payments, Kore.ai docs](https://docs.kore.ai/ai-for-service/manage-assistant/plan-and-usage/billing-and-payments), read 2026-10-07 14. [Billing, Cognigy docs](https://docs.cognigy.com/ai/administer/billing), read 2026-10-07 15. [Fin and Intercom pricing](https://www.intercom.com/pricing), read 2026-10-07 16. [Fin pricing on other helpdesks](https://fin.ai/pricing), read 2026-10-07 ## Frequently asked questions ### What are the best Botpress alternatives? Robylon is the strongest Botpress alternative for support teams that want a finished AI agent across chat, email, voice and WhatsApp. Voiceflow suits visual agent design, Rasa suits self-hosted code, Dialogflow CX and Copilot Studio suit Google and Microsoft clouds, Chatbase suits content-trained agents, and Kore.ai and Cognigy suit enterprise contact centers. ### What is the best open-source alternative to Botpress? Rasa is the usual answer, with one caveat: Rasa Open Source is now legacy, and its maintenance table ends at version 3.6, released 3 July 2023. Current development ships as licensed Rasa Pro, with a free Developer Edition for one use case and up to 1,000 external conversations a month. ### Is there a self-hosted alternative to Botpress? Rasa is the self-hosted alternative, deployed on your own infrastructure with Docker or Kubernetes. Botpress has sunset version 12 and every self-hosted version, so Botpress now runs on Botpress Cloud only. Kore.ai offers self-hosting on its Enterprise plan, while Cognigy no longer sells on-premises installations to new customers. ### How much does Botpress cost? Botpress Plus costs $150 a month billed annually or $189 monthly for 250 conversations, and Team costs $750 or $939 for 1,500. Extra conversations cost $65 per 100 on Plus and $50 on Team. AI usage is included up to $0.10 a conversation, then billed at cost. The Free plan covers 100 conversations. ### What is the difference between Botpress and Voiceflow? Botpress and Voiceflow are both agent builders, but Botpress now includes its own helpdesk, Botpress Desk, and publishes its prices. Voiceflow has no human inbox, hands chats to Genesys, Ujet, Kustomer, Dixa or Zendesk, and shows plan prices only inside the app. Voiceflow sells phone agents on self-serve plans; Botpress sells voice on Enterprise only. ### What is a cheaper alternative to Botpress? Google Dialogflow CX Flows costs least on published prices: about $105 a month at 3,000 conversations, against $240 for Copilot Studio, $350.04 for Chatbase Standard, $682 for Robylon and $1,689 for Botpress Team. Only Chatbase and Robylon in that group include a human inbox, and Dialogflow needs developers to build. ### What is a no-code alternative to Botpress? Voiceflow is the closest no-code builder, with agentic playbooks and workflows on a visual canvas. Chatbase builds an agent from your files and website without code. Robylon suits support teams that want to configure a finished support product, connecting knowledge and tools, rather than design a bot. ### Which Botpress alternatives include a human inbox? Robylon, Chatbase and Fin include a human inbox. Robylon has a unified inbox with optional seats from $19, Chatbase adds its Helpdesk from the $150 Standard plan, and Fin runs on the Intercom helpdesk with seats from $85. Voiceflow, Rasa, Dialogflow CX and Copilot Studio hand over to another product.