# Mayank Shekhar

Chief Technical Officer, Robylon

Mayank Shekhar is the co-founder and CTO of Robylon. He leads engineering and the AI systems behind Robylon's autonomous support agents, from retrieval-grounded language models to the agent orchestration and integrations that let AI act across helpdesks and business tools. He writes about building production-grade, trustworthy AI for customer experience.

> Source: https://www.robylon.ai/author/mayank-shekhar
> LinkedIn: https://www.linkedin.com/in/mshekhar7/
> Articles: 88

## Articles by Mayank Shekhar

- [9 best Sierra AI alternatives for AI customer support in 2026](https://www.robylon.ai/blog/sierra-alternatives) — 2026-10-07
- [What Is Meta Business Agent? Pricing, Limits and When You Need More](https://www.robylon.ai/blog/meta-business-agent) — 2026-09-26
- [AI Agent vs Agentic AI: One Is a System, the Other Is a Degree of Autonomy](https://www.robylon.ai/blog/ai-agent-vs-agentic-ai) — 2026-09-25
- [Warm Transfer vs Cold Transfer: Which One Should Your Callers Get?](https://www.robylon.ai/blog/warm-transfer-vs-cold-transfer) — 2026-09-25
- [Observability for AI Email Agents: Traces & Reason Codes](https://www.robylon.ai/blog/ai-agent-observability-email-support) — 2026-08-27
- [LLM-as-Judge for Support Email: Where It Works and Where It Lies](https://www.robylon.ai/blog/llm-as-judge-support-email-evaluation) — 2026-08-27
- [Evals for Email Agents: Building a Golden Set From Real Tickets](https://www.robylon.ai/blog/llm-evals-customer-support-golden-set) — 2026-08-27
- [Regression Testing an Email Agent: CI for Customer Conversations](https://www.robylon.ai/blog/regression-testing-ai-email-agent) — 2026-08-27
- [Building an AI Governance Committee for Customer Support](https://www.robylon.ai/blog/ai-governance-committee-customer-support) — 2026-08-25
- [Model Cards for Support AI: A Practical Template](https://www.robylon.ai/blog/model-card-customer-support-ai) — 2026-08-25
- [NIST AI RMF Applied to Email Support Automation](https://www.robylon.ai/blog/nist-ai-rmf-customer-service) — 2026-08-25
- [Proving Disclosure Happened: Audit Evidence for Article 50](https://www.robylon.ai/blog/ai-disclosure-audit-trail) — 2026-08-23
- [Incident Response for AI Email Agents: The First 24 Hours](https://www.robylon.ai/blog/ai-email-agent-incident-response) — 2026-08-23
- [Social Engineering the AI: Account Takeover Attempts via Support Email](https://www.robylon.ai/blog/account-takeover-support-email-ai) — 2026-08-20
- [Data Exfiltration Through Support Email: Attack Patterns and Controls](https://www.robylon.ai/blog/ai-agent-data-exfiltration-support-email) — 2026-08-20
- [Separating Readers From Doers: Architecture That Limits Blast Radius](https://www.robylon.ai/blog/ai-agent-least-privilege-design) — 2026-08-20
- [Defending an AI Email Agent: A Layered Security Architecture](https://www.robylon.ai/blog/ai-email-agent-security-architecture) — 2026-08-20
- [Attachment-Borne Attacks: Injection Hidden in PDFs and Screenshots](https://www.robylon.ai/blog/attachment-injection-pdf-screenshot-ai-agent) — 2026-08-20
- [Red-Teaming Your AI Email Agent: A Practical Test Suite](https://www.robylon.ai/blog/red-team-ai-email-agent-test-suite) — 2026-08-20
- [The Lethal Trifecta in Email Support: Untrusted Content, Private Data, External Send](https://www.robylon.ai/blog/lethal-trifecta-email-support) — 2026-08-19
- [Prompt Injection via Email: Your Support Inbox Is the Biggest Attack Surface](https://www.robylon.ai/blog/prompt-injection-email-support) — 2026-08-19
- [AP2 and Agentic Payments: What It Means for Refund and Billing Email](https://www.robylon.ai/blog/ap2-agentic-payments-refund-billing-email) — 2026-08-15
- [Agent-to-Agent Handoffs Across Company Boundaries: Vendors, Carriers and Partners](https://www.robylon.ai/blog/cross-company-agent-handoffs-support) — 2026-08-15
- [Agent Identity and Verification: Knowing the Sender Is a Legitimate AI](https://www.robylon.ai/blog/ai-agent-identity-verification-support-email) — 2026-08-14
- [Designing an Agent Card for Your Support Organisation](https://www.robylon.ai/blog/agent-card-support-organisation) — 2026-08-13
- [A2A and MCP for Customer Support: What Support Leaders Actually Need to Know](https://www.robylon.ai/blog/a2a-mcp-customer-support-guide) — 2026-08-11
- [Designing an Agent Card for Your Support Organisation](https://www.robylon.ai/blog/designing-agent-card-support-organisation) — 2026-08-11
- [Where AI Email Agents Actually Fail: A Failure-Mode Taxonomy](https://www.robylon.ai/blog/ai-email-support-failure-modes) — 2026-08-10
- [Benchmark Report: Email Resolution Rates by Ticket Category (2027)](https://www.robylon.ai/blog/email-resolution-rates-by-ticket-category) — 2026-08-10
- [The Knowledge Gap Curve: How KB Quality Predicts Email Resolution Rate](https://www.robylon.ai/blog/knowledge-gap-curve-kb-quality-resolution-rate) — 2026-08-10
- [The Email Autonomy Index: Score Your Automation Ceiling Before You Buy](https://www.robylon.ai/blog/email-autonomy-index) — 2026-08-09
- [Reopen Rate: The Most Under-Reported Metric in AI Email Support](https://www.robylon.ai/blog/email-ticket-reopen-rate) — 2026-08-09
- [How to Get the WhatsApp Business API (Step by Step)](https://www.robylon.ai/blog/how-to-get-whatsapp-business-api) — 2026-07-30
- [Robylon for WhatsApp Support: How the AI Agent Works](https://www.robylon.ai/blog/robylon-whatsapp-support) — 2026-07-30
- [WhatsApp Business API: The Complete 2026 Guide](https://www.robylon.ai/blog/whatsapp-business-api) — 2026-07-30
- [WhatsApp Cloud API Explained: Why On-Premises Is Gone](https://www.robylon.ai/blog/whatsapp-cloud-api) — 2026-07-30
- [Multilingual WhatsApp Support: Serving Customers in Any Language](https://www.robylon.ai/blog/multilingual-whatsapp-support) — 2026-07-26
- [Running AI Agents on Zendesk Without Switching Helpdesks](https://www.robylon.ai/blog/running-ai-agents-on-zendesk) — 2026-07-20
- [Zendesk AI vs Intercom Fin vs Robylon: Which AI Agent to Layer On](https://www.robylon.ai/blog/zendesk-ai-vs-intercom-fin-vs-robylon) — 2026-07-20
- [The Hidden Cost of Zendesk's 72-Hour “Automated Resolution”](https://www.robylon.ai/blog/zendesk-automated-resolution-explained) — 2026-07-20
- [Rule-Based vs LLM WhatsApp Bots: Which Should You Use?](https://www.robylon.ai/blog/llm-whatsapp-bot) — 2026-07-19
- [Escalation Done Right: AI-to-Human Handoff on WhatsApp](https://www.robylon.ai/blog/whatsapp-ai-human-handoff) — 2026-07-19
- [WhatsApp Auto-Reply: Beyond Away Messages](https://www.robylon.ai/blog/whatsapp-auto-reply) — 2026-07-19
- [Agentic AI on WhatsApp: What It Means for Support](https://www.robylon.ai/blog/agentic-ai-whatsapp) — 2026-07-13
- [How AI Agents Handle Order Status Queries on WhatsApp](https://www.robylon.ai/blog/whatsapp-order-status-automation) — 2026-07-13
- [Automating Returns & Refunds on WhatsApp with AI](https://www.robylon.ai/blog/whatsapp-returns-automation) — 2026-07-13
- [AI Email Analytics Deep Dive: Beyond CSAT and Response Time](https://www.robylon.ai/blog/ai-email-analytics-deep-dive) — 2026-06-21
- [AI Email Support API: Custom Workflows with Webhooks & Triggers](https://www.robylon.ai/blog/ai-email-support-api-webhooks-triggers) — 2026-06-21
- [AI for Appointment Scheduling via Email: A Practical Guide](https://www.robylon.ai/blog/ai-appointment-scheduling-email) — 2026-06-20
- [AI Email Support Load Testing: Preparing for Black Friday Scale](https://www.robylon.ai/blog/ai-email-support-load-testing-black-friday) — 2026-06-20
- [How AI Detects Customer Sentiment in Emails](https://www.robylon.ai/blog/how-ai-detects-customer-sentiment-emails) — 2026-06-20
- [9 best Ada alternatives for AI customer support in 2026](https://www.robylon.ai/blog/ada-alternatives) — 2026-04-06
- [AI for Email Support in E-commerce: WISMO, Returns & Refunds](https://www.robylon.ai/blog/ai-email-support-ecommerce) — 2026-04-06
- [AI Email Support for Fintech: Compliance, KYC & Transaction Queries](https://www.robylon.ai/blog/ai-email-support-fintech) — 2026-04-06
- [AI Email Support for SaaS: Onboarding, Billing & Technical Queries](https://www.robylon.ai/blog/ai-email-support-saas) — 2026-04-06
- [Automating Order Status Emails: The AI Approach to WISMO Tickets](https://www.robylon.ai/blog/automating-order-status-emails-wismo) — 2026-04-06
- [8 best Gorgias alternatives for e-commerce customer support in 2026](https://www.robylon.ai/blog/gorgias-alternatives) — 2026-04-06
- [Handling Multi-Issue Emails with AI: When Customers Ask 5 Things at Once](https://www.robylon.ai/blog/handling-multi-issue-emails-ai) — 2026-04-06
- [How to Train an AI Chatbot on Your Own Data](https://www.robylon.ai/blog/train-ai-chatbot-on-your-data) — 2026-04-06
- [Agentic AI vs Generative AI: 5 Key Differences (With Real Examples)](https://www.robylon.ai/blog/agentic-ai-vs-generative-ai) — 2026-03-28
- [AI Voice Agents Explained: How They Work & Why 90% of CX Teams Want One (2026)](https://www.robylon.ai/blog/ai-voice-agents-2026) — 2026-03-28
- [The 12 best AI tools for e-commerce customer support in 2026](https://www.robylon.ai/blog/best-ai-tools-ecommerce-customer-support) — 2026-03-28
- [How Do AI Chatbots Actually Work? 4 Layers Explained Simply (2026)](https://www.robylon.ai/blog/how-do-ai-chatbots-work) — 2026-03-28
- [How to Cut Customer Service Costs by 30% Without Hurting CSAT (2026 Playbook)](https://www.robylon.ai/blog/reduce-customer-service-costs) — 2026-03-28
- [7 best Retell AI alternatives for voice AI agents in 2026](https://www.robylon.ai/blog/retell-ai-alternatives) — 2026-03-28
- [How Voice AI Is Transforming Sales Outreach - 3x More Connects in 2026](https://www.robylon.ai/blog/transform-sales-outreach-with-voice-ai-2026) — 2026-03-28
- [9 best Verloop alternatives for AI customer support in 2026](https://www.robylon.ai/blog/verloop-alternatives) — 2026-03-28
- [10 Voice AI Trends Transforming Call Centers in 2026 (With ROI Data)](https://www.robylon.ai/blog/voice-ai-transforming-call-centers-2026) — 2026-03-28
- [What Are AI Agents? The 5-Minute Explainer Every Business Leader Needs](https://www.robylon.ai/blog/what-are-ai-agents) — 2026-03-28
- [9 best Zendesk alternatives for customer support teams in 2026](https://www.robylon.ai/blog/zendesk-alternatives) — 2026-03-28
- [12 AI Agents for Retail in 2026 - Voice, Chat & Commerce (Buyer's Guide)](https://www.robylon.ai/blog/12-best-retail-ai-agents-2026) — 2026-03-27
- [AI Chatbot vs Voice Agent: 5 Factors That Decide Which Wins Your Funnel](https://www.robylon.ai/blog/ai-chatbot-vs-voice-agent) — 2026-03-27
- [10 Customer Service Channels Ranked: Which One Drives the Highest CSAT?](https://www.robylon.ai/blog/customer-service-channels) — 2026-03-27
- [9 best Fin alternatives (formerly Intercom Fin) for AI customer support in 2026](https://www.robylon.ai/blog/intercom-fin-alternatives) — 2026-03-27
- [9 best tawk.to alternatives for customer support in 2026](https://www.robylon.ai/blog/tawkto-alternatives) — 2026-03-27
- [7 Best AI Agent Builders in 2026 - From No-Code to Enterprise (Compared)](https://www.robylon.ai/blog/top-ai-agent-builders-2026) — 2026-03-25
- [AI Agents vs Traditional Software: 5 Critical Differences Most Teams Miss (2026)](https://www.robylon.ai/blog/ai-agents-vs-traditional-software-2026) — 2026-03-24
- [How to Build an AI Agent in 7 Steps (No-Code Option Included) - 2026 Guide](https://www.robylon.ai/blog/build-ai-agent-step-by-step-2026) — 2026-03-24
- [12 Best AI Coding Agents in 2026 - #5 Will Surprise Most Devs](https://www.robylon.ai/blog/leading-ai-coding-agents-of-2026) — 2026-03-24
- [Call Rollouts: 10 AI Mistakes & Recovery Strategies 2026](https://www.robylon.ai/blog/10-ai-mistakes-call-rollout-recovery) — 2026-03-11
- [Measure ROI of AI Voice Agents for Enterprise Communications](https://www.robylon.ai/blog/ai-voice-agent-roi-enterprise) — 2026-03-11
- [How to Deploy AI Voice Agents in Finance 2026](https://www.robylon.ai/blog/deploy-voice-ai-in-finance) — 2026-03-11
- [Outbound Sales Save 950+ Hours with AI Voice Agents 2026](https://www.robylon.ai/blog/save-outbound-hours-with-ai-voice-agents) — 2026-03-11
- [AI Knowledge Base (2026): Definition, Benefits & Tools](https://www.robylon.ai/blog/ai-knowledge-base-guide-2026) — 2026-02-25
- [Multilingual Voice AI for Global Sales [2026]](https://www.robylon.ai/blog/multilingual-voice-ai-global-sales) — 2026-02-21
- [10 Proven Ways to Improve Customer Service in 2026](https://www.robylon.ai/blog/ways-to-improve-customer-support) — 2026-01-24
- [AI Agent Frameworks | A Strategic Overview](https://www.robylon.ai/blog/ai-agent-frameworks) — 2026-01-08
- [Robylon AI Customer Support Agent: Chat, Voice, WhatsApp](https://www.robylon.ai/blog/robylon-intelligent-automation-for-customer-support) — 2026-01-08