# About Robylon Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. Operated by Zooid Tech Inc., San Francisco, California. It works standalone or alongside an existing helpdesk. Source: https://www.robylon.ai/about Last updated: 2026-10-07 ## What Robylon does Robylon builds AI agents that resolve customer conversations end to end, rather than answering and passing the ticket on. - **It takes the action a ticket needs.** Agents read the systems the answer lives in (orders, accounts, bookings) and act through tools built from your APIs and connected apps, then hand anything they cannot finish to a person with the checking already done. - **Every channel from one setup.** Email, website and in-app chat, voice, WhatsApp, Instagram, Facebook, SMS through Twilio, YouTube comments and app-store reviews share the same agents, knowledge base and analytics. - **It fits the stack you already run.** Robylon answers inside Freshdesk, Zendesk, Zoho Desk, Salesforce, Vtiger, Intercom, Freshchat, SalesIQ and Gorgias, so the team keeps its helpdesk, or it runs standalone with its own inbox and optional human seats. See the [platform overview](https://www.robylon.ai/platform/overview) and [pricing](https://www.robylon.ai/pricing). ## Who runs Robylon Robylon is led by the co-founders below, who also write for the Robylon blog. Every post carries its author's name and a link to their profile. - **Dinesh Goel**, co-founder and Chief Executive Officer ([profile](https://www.robylon.ai/author/dinesh-goel), [LinkedIn](https://www.linkedin.com/in/dinesh-goel-496b3335/)) - **Mayank Shekhar**, co-founder and Chief Technical Officer ([profile](https://www.robylon.ai/author/mayank-shekhar), [LinkedIn](https://www.linkedin.com/in/mshekhar7/)) ## Customers and results More than 250 companies use Robylon, across e-commerce, fintech, SaaS, logistics, gaming, crypto and health and fitness. Named customers include HealthifyMe, Tata MD, Bewakoof.com, Fyers, Mudrex and HT Media Group. These are the results our customers measured and published with us: - [40% higher conversions: Healthify’s Success Story with Robylon](https://www.robylon.ai/customer-stories/40-higher-conversions-healthifys-success-story-with-robylon.md): 40% growth in conversions (HealthifyMe). - [25% improvement in loan collections by using Robylon’s AI voice agents](https://www.robylon.ai/customer-stories/25-improvement-in-loan-collections-by-using-robylons-ai-voice-agents.md): ~25% more collections. - [Robylon’s AI agent automatically resolves 95%+ Knowledge base queries for a gaming company](https://www.robylon.ai/customer-stories/robylons-ai-agent-resolves-knowledge-base-queries-for-a-gaming-company.md): > 95% automated query resolution. - [How a US logistics enterprise reduced its customer query resolution time by 95%](https://www.robylon.ai/customer-stories/a-us-logistics-enterprise-reduced-its-customer-query-resolution-time-by-95.md): > 95% improvement in AHT. - [For a D2C Fashion brand, Robylon automatically resolved 85% chat queries and 60% tickets](https://www.robylon.ai/customer-stories/d2c-brand-robylon-automatically-resolved-chat-queries-and-tickets.md): ~85% chat resolution rate. - [An Auto loan company reduces lead qualification costs by 35% using Robylon’s AI voice agents](https://www.robylon.ai/customer-stories/auto-loan-company-reduces-lead-qualification-costs-using-robylons-ai-voice-agents.md): ~35% reduction in lead qualification costs. - [Learn how Robylon’s AI agents automated 80% ticket resolution for an online trading platform](https://www.robylon.ai/customer-stories/ticket-resolution-for-an-online-trading-platform.md): Over 80% automated ticket resolution. ## Security and compliance Robylon is **SOC 2 Type II** and **HIPAA** compliant, and aligned to **GDPR** and **CPRA**. Integrations use scoped credentials that you issue and can revoke at any time, so an agent reaches only the data and actions you grant it. US data residency is available. Reports and policies are in the [Robylon trust centre](https://trust.robylon.ai). ## How we write about competitors Robylon publishes comparison and alternatives posts about tools it competes with, and says so on each one. Posts written or refreshed since October 2026 follow these rules, and the older ones are being rewritten to them: - **Prices come from the vendor.** Every competitor price is read from that vendor's own pricing page or help centre, links to it, and carries the month it was checked. - **Ratings carry their count.** G2 ratings show the number of reviews and the month they were read, for Robylon as for everyone else. - **Every tool gets its limits.** Each tool on a list, Robylon included, has a "Where it falls short" line, and each alternatives post says when to stay on the product it covers. - **Every post is re-checked monthly.** The date at the top of each post is the last time its prices, plans and ratings were checked. - **Sources are listed.** Posts list the pages their facts were read from, with the date read, and link to them with ordinary links. ## Company details - **Legal entity:** Zooid Tech Inc., incorporated in California. "Robylon" is the brand it trades under. - **Headquarters:** 128 King Street, San Francisco, CA 94107, USA - **Phone:** +1 (415) 318-0975 - **G2:** [5.0 out of 5 from 42 reviews](https://www.g2.com/products/robylon-ai-robylon-ai/reviews), read October 2026 - **Profiles:** [LinkedIn](https://www.linkedin.com/company/robylonai), [X](https://x.com/RobylonAI) - **Talk to us:** [book a demo](https://www.robylon.ai/book-demo)